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Shipping

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Where do you ship to?

We currently ship all over North America.

If you're looking to make an international order outside of North America please reach out at hello@partymountainpaper.com and we can look into it.

How long does shipping take?

Orders usually take 1-3 business days to ship out for in-stock items.

Estimated Ship Times

Ship times are merely an estimate and subject to change based on seasonal volumes.

Estimated Shipping Times:

Canada: 4-6 Business Days

United States: 5-10 Business Days

Do I have to pay duties & taxes on my order?

All of our merchandise is shipped from Canada and may incur fees and duties.

We are not responsible for any taxes, duties, or fees incurred so please be mindful that large orders can be subject to import fees upon delivery.

Returns & Exchanges

We're happy to initiate a return as long as you contact us within 14 days of delivery. Please ship the item back to us at your expense. Securely package your return and send it to our warehouse at:

67 Frid St, Unit 12
Hamilton, ON
L8P 4M3

We recommend using a tracked shipping option to ensure delivery confirmation and tracking. We cannot refund you if your item is lost in the mail. Once we receive your item and verify it is in good, new condition, we will process your refund to your original payment method.

We are unable to accommodate exchanges at this time; you will need to return the original item and make a new purchase. If you have any questions or would like to initiate a return, please contact us at hello@partymountainpaper.com.

Wholesale

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Are your products available for wholesale?

Yes!

We currently accept wholesale orders through our website (please reach out to us at hello@partymountainpaper.com to be set-up as a wholesale account on our website) & through Faire marketplace - this is our direct link.

How do I become a wholesale customer?

Please reach out to us at hello@partymountainpaper.com & tell us a little bit about your store - if it's a good fit we can set you up as a wholesale user on our website or check us out on Faire.

Have another question?

Get in-touch and we will respond to your email within 24 hours!