FAQ's - Contact Us
Check most frequently asked questions here, if you still need help then please contact us at hello@partymountainpaper.com
How long does it takes for items to ship?
Orders usually take 1-3 business days to ship for in stock items. Let us know if you need your order in a hurry and we'll always try our best to expedite the process if possible.
All cards are shipped LetterMail via Canada Post without tracking. If you would like tracking with your order, a shipping upgrade is required.
We are not responsible for any taxes, duties, or fees that your country applies to parcels.
How long will it take for my order to arrive?
All cards are shipped from Toronto, Canada.
Please be mindful of shipping times when placing an order for a special occasion!
International orders can take a while to arrive.
Estimated Shipping Times:
Canada: 4-6 Business Days
United States: 5-10 Business Days
Rest of the World: 2-3 Weeks
Returns & Exchanges
Items that have been damaged from shipment or otherwise may be returned for replacement. Claims must be made within 3 business days.
Email us at hello@partymountainpaper.com and we can assist you with your return. If an order is returned to due to an error on your part, we are more than happy to re-send the item, however customers are responsible for paying any fees to cover additional shipping. If the error is on our part, we will of course reship free of charge.
Are your products available for wholesale?
Yes, we are accepting new wholesale partnerships. Read here to learn more about our policies and how to get in touch.
Contact Us
hello@partymountainpaper.com